What exactly happens after ordering?
Once we receive your order submission and we have authenticated your payment, you will receive an email letting you know that your order has been processed.
When your order is ready for shipping, you will receive another email informing you of this.
Where can I send returns Up?
Upon returning the item, you will receive credit in the form of a gift card that can be used in our online store.
All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached.
“Final Sale” cannot be returned or exchanged.
How long will delivery take?
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Standard delivery orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 5 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn’t include weekends or holidays.
What are the delivery charges for orders from the Online Shop?
Shipping costs will remain similar for a majority of orders. We offer free shipping for orders $75 and up.
Do I receive an invoice for my order?
Your invoice is the receipt of your order. Once you have completed your order with payment, your invoice will be available to download from your account and a copy will be included with the shipment as well.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history.
An irregular or excessive returns history involving damaged, or missing items; or Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.